Job Details

Customer Service Analyst 1

for

NORTHROP GRUMMAN

in

Woodlawn, MD 21207

(map)
Provide responsive quality customer service and support at all times. Perform immediate analysis of customer problems and direct the inquiry/issue to the appropriate Help Desk team for response and/or resolution. Maintain and manage electronic inquiries received in the client mailbox. Create and document tickets for customer issues and inquiries, following all standard operating procedures. Monitor the resolution of open issues and ensure timely and accurate resolution to ticket assignment. Provide accurate and quality responses while adhering to security and PII protection protocols. Identify and recommend improvements to processes, as needed. Administrative duties such as program report development, maintenance and delivery. Adhere to NGC corporate policies, initiatives, and directives as well as adhering to all guiding principles demanded by the customer. May be required to perform other related duties as assigned.

Qualifications

Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, Skill and abilities listed below:
* Bachelor's Degree and 3 years of experience, or 5 years of relevant experience will satisfy the degree and experience requirements
* Help Desk/Customer Service/Information Center experience
* Excellent verbal and written communication skills
* Knowledge of Medicare/Medicaid programs desired
* Good understanding of telephone etiquette
* Must be able to obtain a Position of Public Trust Designation
* Must be either a US Citizen or Permanent Resident (Green Card) holder

Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:
* Experience with CMS a plus
* Bachelor's degree
* Experience with Remedy/Incidents Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
 

Shift: 1st Shift
Relocation Assistance: No
US Citizenship Required for this Position: No relocation assistance available
Business Sector: United States-Maryland-Woodlawn 

Shift: 1st Shift
Relocation Assistance: No
US Citizenship Required for this Position: No relocation assistance available
Business Sector: United States-Maryland-Woodlawn
Post Date:
10/17/2017
Minimum Clearance:
Public Trust - Position of Public Trust
Workplace:
On-Site/Office
Status:
Employee
Job Category:
Business - Support
Compensation:
Unspecified annual salary
Unspecified hourly wage
Compensation Comments:
Competitive
Group ID:
10122071