Job Details

Tier 1 Help Desk

for

Apex Systems, Inc.

in

Fort Worth, TX 76137

(map)
Help Desk Technician – Tier 1



 Must be able to obtain and maintain DoD Top Secret Clearance 

 *Please email your resume to Rachel at Rgalvanin@apexsystemsinc.com if interested*

Multiple shifts available: Day, Evening, Night

 

This position is responsible for receiving inbound customer calls for the purpose of resolving IT issues. The person in this position will be responsible for appropriating the service tickets to the right solver group.

The Primary Duties and Responsibilities:

* Take incoming calls from customers
* Assist customer with low level issues
* Provide customer with logical trouble shooting to resolve operation issues
* Using processes outlined, achieve First Call resolution standards
* Provide a value added experience with outstanding customer service
* Maintain quality call standards as trained
* Comply with a schedule of shift times, break, and lunch hour times
* Maintain an average monthly response time standard

Basic Skills

* Good decision making and problem solving
* Excellent computer skills
* Professional customer service skills
* Excellent interpersonal communication skills
* Ability to retain detailed information needed to solve complex problems
* Good organizational skills and the ability to handle multiple tasks


Requirements

* 1+ years of technical troubleshooting experience
* Willingness to learn new technologies
* Must have excellent verbal and written communication skills

Company Description

Requirements

* 1+ years of technical troubleshooting experience
* Willingness to learn new technologies
* Must have excellent verbal and written communication skills
Post Date:
10/17/2017
Minimum Clearance:
Top Secret
Workplace:
On-Site/Office
Travel:
No Traveling
Minimum Experience Required:
<2 yrs experience
Status:
Contractor/Consultant
Job Category:
IT - Hardware
Compensation:
$40,000 - $50,000 annual salary
$15 - $30 hourly wage
Group ID:
apexsan