Help Desk Manager/End User Support (Fort Belvoir, VA)
General Experience: Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in the Performance Work Statement. At least one project shall have occurred within the past three (3) years. Experience developing reports from data retrieved from Remedy is desired.
Functional Responsibility: Works under general supervision, developing the requirements of a product from inception to conclusion. Develop required specifications for simple to moderately complex problems. Coordinate with the Contractor's project manager, COTRs, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters.
Sensitivity Level: IT-II
IA Level: IAT- II
Baseline Certification: Security+; Computing Environment; Windows 7 or Higher in accordance with DoD 8570 requirements.