Looking for a rewarding and challenging career with a dynamic, growing organization? Phacil is your answer. We have an immediate need for a Network Administrator, Lead (Shift Supervisor) to support an important government customer in Stennis, MS.
Clearance Level (Required to Start): Must be able to obtain an EOD/Public Trust
Daily Job Responsibilities : Monitor the customer’s enterprise network for faults. Respond to customer requests, troubleshoot LAN/WAN issues, document incidents, and provide root cause analysis of faults. Experience troubleshooting Cisco networks, utilizing ticketing systems. Experience with monitoring and troubleshooting networks using network monitoring tools (Solarwinds, OpNet, New Relic). Must possess the ability to work and interact well in a team environment. Must have prior/current experience leading technical teams of 5+ personnel. Must be willing to work day, night, and/or weekend shifts.
Required Skills: Network support experience, able to make data driven decisions, ability to support customers remotely.
Preferred Skills:: Knowledge of working in ITIL based environment. Cisco support experience. Network + and/or CCENT a plus.
Degree Required/Equivalent Experience w/o degree: Minimum of 5+ years of IT experience as a lead or Subject Matter Expert (SME).
Certification Requirements: Certification in at least one of the following: CCIE; CCNP; OPNET Certified Expert; RCSP; IBM Certified Deployment Professional; or MCITP/MCSE
Travel Requirement (e.g. 10%): none
Any additional info regarding work environment: Shifts run 24 hours, 7 days/week.