Job Details

Help Desk Coordinator

for

People, Technology and Processes LLC

in

aberdeen proving grounds, MD 00000

(map)
***** THIS IS AN IMMEDIATE HIRE POSITION AS THE CONTRACT WAS AWARDED FOR THREE YEARS WITH A START DATE OF 2 MARCH 2017 *****

Purpose:

The selected individual will be providing Information Technology (IT) automation and technical support services to the USASNEC-Aberdeen. The Contractor shall deliver comprehensive, integrated, end-to-end IT services that include Network and Switch Operations, Systems Administration, Systems Integration and Testing, Configuration Management (hardware and software), Infrastructure Management, Network Administration, Desktop Support, End-User Support and Training, Fielding of Hardware and Software, Quality Control, Installs, Moves, Adds, and Changes Support, Information and Network Security Services, Commercial Off-The-Shelf (COTS), Government Off The Shelf (GOTS), Local Unique Software Applications, Documentation Operations, Technical Writing, and Database Support.

Responsibilities:

* Responsible for ensuring the timely process through which problems are controlled.
* Includes problem recognition, research, isolation, resolution and follow-up steps.
* Requires experience and understanding of MIS environment.
* Able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor.
* Typically involves use of problem management database and help desk system.
* May provide guidance/training for less experienced personnel.

Education and Certifications:

* Bachelor's Degree in an Information Technology related field desired, not required
* Must currently be certified as a IAT Level II per DoD 8570.01M

Knowledge and Experience:

* 10+ years' direct experience
* Previous experience on DoD networks required
* Familiarity with ITIL
Post Date:
02/25/2018
Minimum Clearance:
Secret
Workplace:
On-Site/Office
Travel:
No Traveling
Status:
Contractor/Consultant
Job Category:
IT - Support
Compensation:
Unspecified annual salary
Unspecified hourly wage
Group ID:
10474224