Overview: Abacus Technology is seeking a Deployment Manager to coordinate moves, relocations, new setups, or technical refreshes throughout the enterprise. This is a full-time position supporting the DHS US Citizenship and Immigration Services (USCIS).
Major Duties & Responsibilities: Work directly with the Government Deployment Manager during coordination of large office moves, opening of new facilities, relocations, and tech refresh activities. Manage the Abacus deployment staff and review/evaluate their work. Serve as the primary point of contact (POC) for deployment activities and be responsible for implementing deployment plans. Verify that customer and end user requirements are satisfied for each move, opening, and/or relocation. Coordinate with the Government Deployment Manager to prepare deployment plans and projects plans. Coordinate with local staff to prepare for the deployment and scheduled down time. Oversee the performance of site surveys of the facility to be migrated to include filling out site survey documentation. Coordinate with local staff including the office property custodian during equipment deployments. Coordinate with the local federal property custodian and provide required information and documentation on the shipment, transfer, disposal, and receipt of all IT products to and from the local office. Provide technical guidance and assistance to site staff and system users. Assist the site personnel in communicating, coordinating, and facilitating any deployment project activities on site. Manage post deployment support for up to five business days. Conduct exit briefings with local site personnel at the project conclusion. Develop and submit a trip report after returning from a project which shall include “lessons learned” and any new or modified migration process as a result. Provide an “as built” document to the Government Deployment Manager.
Qualifications: 3-5 years experience supporting deployments or relocations. Bachelor’s degree in a related field. Must be Project Management Professional (PMP) and ITIL certified (equivalent certifications such as a project management certificate from a university are acceptable). In-depth experience in an IT service desk environment. Experience managing a geographically dispersed team. Must have experience with PC and server hardware and software, wireless services, deployment, and O&M. Knowledge of service desk and desktop best practices. Experience developing and implementing deployment or relocation strategies. Comfortable interacting with technical and non-technical staff to identify requirements and monitor build outs. Experience tracking and reporting on project status. Experience applying PMBOK principles to project management activities. Familiarity with MS Project or similar management tool. Excellent communication skills, proactive management style, and the ability to manage customer and other stakeholder expectations. Experience supporting DHS is desirable. Must be willing to travel domestically and internationally. Must be a US citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.