Overview: Abacus Technology is seeking an experienced Program Manager to oversee a large team providing network engineering support to the DHS US Citizenship and Immigration Services (USCIS). This is a full-time position.
Major Duties & Responsibilities: Effectively manage a large team providing network and infrastructure support to an enterprise-level network and WAN environment and a data center LAN. Maintain overall authority for the task order and for management of all services and personnel. Act as liaison between the contractor support team and the government management team performing all services covered under the contract. Maintain organizational, technical, and contractual authority over the program team to support the technical requirements of the customer and their end users. Develop and maintain business management policies and procedures for all task areas. Coordinate program activities including, but not limited to, cost estimating and reporting; financial oversight; subcontractor management; deliverable schedule and reports; and expenditure reports. Appoint management leads to present oversight and direction for day-to-day activities. Monitor contractual obligations such as AQLs, proper use of government property, and small business compliance. Lead the risk management efforts for the program; conduct earned value analysis; and effect change management efforts for the program. Interact continually with the client to ensure expectations are met, present interim results, discuss concerns, and ensure total product/service satisfaction. Make recommendations to the client regarding future direction for the program. Manage and review task invoicing functions and resolve discrepancies as necessary. Oversee the continued training and refreshing of the team’s technical skills on an annual basis (at a minimum) for all task areas.
Qualifications: 10+ years experience in a project or program manager role for government contracts. Bachelor’s degree in a related field. Must be Project Management Professional (PMP) and ITIL certified (equivalent certifications such as a project management certificate from a university are acceptable). Experience managing a large IT and engineering team and performing project management functions according to the complete project life cycle. Knowledge of IT/network engineering standards and experience applying best practices such as ITIL, CMMI, ISO, etc. Experience applying PMBOK principles to project management activities. Must be familiar with Earned Value Management (EVM). Knowledge of task negotiations, monthly reporting, cost estimating, and program analysis. Familiarity with MS Project or similar management tool. Demonstrated experience managing multi-task projects and teams that include multiple subcontractors. Excellent communication skills, proactive management style, and the ability to manage customer and other stakeholder expectations. Experience supporting DHS is desirable. Must be a US citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.