Looking for a rewarding and challenging career with a dynamic, growing organization? Phacil is your answer. We have an immediate need for a Sr. Technical Writer and Change Management Specialist to support an important government customer in Chandler, AZ.
Clearance Level (Required to Start): DHS Public Trust
Daily Job Responsibilities:
Lead a team comprised of Technical writers and Change Management staff.
Adhere to deadlines and system development life cycle process.
Knowledge base development
Technical writing in an IT (Information Technology) environment regarding system administration, contingency plan, installation guide, Standard Operating Procedures (SOPs), and test scripts
Customer and system specific research and analysis
Publishing of weekly/monthly internal reports
Direct experience with Information Technology (IT) documentation, policy, and procedures
Must have worked in and have an understanding of technical environments and participated in the release and documentation of new features and Knowledge Based Articles.
Experience and knowledge of Federal Government clients and industry best practices
Direct experience in proofreading, editing, and formatting technical documentation and publications
General understanding of Information Assurance, Systems Engineering, Change Management and/or Enterprise Architecture business areas
Minimum Required Skills:
Knowledge of IT industry best practices
Direct experience in proofreading, editing, and formatting technical documentation and publications.
Direct exposure to Change, Config and/or Release Management.
SharePoint and/or HTML basics a plus
Experience with Federal Government clients
Highly proficient with Microsoft Office products to include advanced skills with Microsoft Word and Excel
Personal skill sets that allow for close collaboration with Functional Managers
Exposure to ticketing systems e.g. ServiceNow, BMC Remedy
Exceptional written and oral communicator as well as being an effective and productive team member
Must be able to work in a dynamic work environment
Knowledge of standard DHS practices/style
General understanding of technical platforms and exposure to CMMI.
Ability to effectively pick up on new processes and procedures
Degree & Years of Experience:
Bachelor’s Degree with 2-4 experience and at least two years leading a small team. (required)
BSc Technical Writing. (preferred)
Certifications: ITILv3 Foundations Certified (can be obtained within six months of hire if there is demonstrable exposure to ITIL).
Travel Requirement: Little to none
Core hours are between 7:00 AM to 3:30 PM Arizona Time Monday through Friday, but are flexible.