IT - Customer Technical Specialist III

Request ID: 53258-1
Title: IT - Customer Technical Specialist III
Locations: Remote
Duration: 6+ Months
Rate Range: $15 - $18/hr on w2 without benefits
Requirement: Candidates must hold active Public Trust clearance at the time of hire.

Summary:

• This role provides technical support to end users for computers, networks (LAN/WAN), and software applications. You will troubleshoot issues, guide users through solutions, and ensure service requests are resolved within agreed service levels.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues.
• Diagnose and resolve technical problems or escalate complex issues to higher support teams.
• Assist users with system access, applications, and basic training on tools and databases.
• Log, review, prioritize, and track support requests using ticketing systems.
• Research and identify solutions for recurring technical issues.
• Maintain basic documentation such as network diagrams and system records.
• Support collaboration with network, development, and infrastructure teams to restore services.
• In some cases, perform basic configuration or troubleshooting of PCs, networks, or related systems.

Must Have Skills:

• Strong communication (written and verbal) and customer service skills.
• Good problem-solving and troubleshooting ability.
• Ability to work independently and manage tasks efficiently.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with operating systems, desktop tools, and IT support systems.
• 2-5 years of experience in IT support or helpdesk roles.
• This role provides technical support to end users for computers, networks (LAN/WAN), and software applications. You will troubleshoot issues, guide users through solutions, and ensure service requests are resolved within agreed service levels.