Business Analyst/Trainer

Overview

The Business Analyst - User Training Support provides support to the program's Lead Trainer / Instructional Designer to enable effective user training, operational readiness, and adoption of a Commercial Off-The-Shelf (COTS) software solution for a U.S. Government customer. This role serves as the functional and system-level bridge between the software delivery team and training activities, ensuring that configured system behavior, workflows, and business rules are accurately reflected in training materials.

As availability allows, the individual will also perform traditional Business Analyst and systems integration functions in support of the broader software delivery effort.

The ideal candidate is a user-focused analyst who can translate technical system functionality into clear, role-based training inputs, while also flexibly supporting requirement clarification and functional analysis when needed.

What will you do?

Primary Responsibilities - User Training Support

Training Requirements Analysis & Trainer Support

• Serve as the primary functional support to the Lead Trainer / Instructional Designer for all system-related training activities.
• Analyze and interpret system functionality, workflows, and configuration decisions to identify training needs by user role and mission function.
• Collaborate with government stakeholders and the Lead Trainer to validate training objectives, operational scenarios, and proficiency expectations.
• Support planning and prioritization of training development activities aligned to deployment and rollout schedules.
• Identify gaps, ambiguities, or risks that could impact training effectiveness and support resolution with technical or functional team members.

Training Content Enablement & Development Support

• Support the development of user guides, manuals, job aids, and scenario-based exercises for both instructor-led and virtual training materials.
• Review and validate training content for accuracy, consistency, and alignment with configured system behavior, terminology, and business rules.
• Ensure training materials accurately reflect real-world operational workflows and user tasks.
• Support development of updated or supplemental training materials to reflect system changes.

User Readiness & Training Validation

• Support pilot training sessions, rehearsals, and dry runs by validating training accuracy and usability.
• Assist in collecting and analyzing user feedback related to training comprehension and effectiveness.
• Identify patterns in user questions or adoption challenges and recommend training refinements or supplemental materials.
• Support operational readiness activities by ensuring training prepares users to perform required job functions successfully.

Secondary Responsibilities - Business Analyst Support

As availability allows, the Business Analyst will also support the program in a traditional Business Analyst and systems integration capacity, including:

Requirements Analysis & Clarification

• Review and analyze government-provided requirements to ensure clarity, completeness, and internal consistency.
• Coordinate with stakeholders to validate intent, operational context, and priorities underlying documented requirements.

COTS Configuration & Systems Integration

• Support configuration and tailoring of the COTS platform based on validated business processes.
• Assist in defining interfaces, data mappings, and interoperability with enterprise or legacy systems.

Agile Delivery Support

• Document requirements in Jira and Azure DevOps.
• Support Release Manager in aligning requirements into sprints.

Testing & Validation Support

• Support functional and user acceptance testing activities.
• Verify that configured system behavior aligns with approved requirements and stakeholder expectations.

Do you have what it takes?

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst, Training Analyst, or similar role supporting U.S. Government software programs.
• Demonstrated experience as a trainer or supporting trainers and instructional designers.
• Strong ability to translate complex system functionality into user-focused, training-ready content.
• Excellent written and verbal communication skills.
• Experience supporting Intelligence Community or DoD programs.
• Active U.S. Government security clearance.

Preferred Qualifications

• Experience supporting training for COTS or enterprise software implementations.
• Knowledge of adult learning principles and role-based training design.
• Experience supporting system deployment, rollout, or change management initiatives.
• Familiarity with documentation, collaboration, or training content management tools.
• Relevant certifications.

Key Competencies

• Flexible and adaptable in dynamic, mission-driven environments
• Proactive and solutions-oriented
• Analytical with high attention to detail
• Clear, effective communicator across technical and non-technical audiences

Location

Full-time position at customer facility in Springfield, VA