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Program Manager

Akima

Posted today

Job Requirements

Washington, DC
Secret Polygraph Unspecified
Career Level not specified
$130,000 - $135,000

Job Description

Tuvli, an Akima company, is hiring for a Program Manager to support our DoS client located in Washington, DC. To join our team of outstanding professionals, apply today!

Responsibilities

The position serves on the Performance, Monitoring, and Reporting Division (PMRD) team within the Planning and Performance Systems Directorate. The incumbent is responsible for policies, guidance, technical assistance, IT systems, training, and communication associated with program design, program monitoring, and using data

to inform decision-making for foreign assistance programs. The incumbent employee may assist with all facets of the team's work but will have primary responsibility for overseeing the Performance Plans and Reports (PPR) guidance, communications, training, and all PPR system requirements and functionality.

Major Duties and Responsibilities:
  • Work closely with developers from the F Information Systems Team to develop system requirements for the PPR, ensure updates to the system are made annually, and policy compatibility, as necessary.
  • Draft for program approval all guidance materials for the PPR, including system instructions and conveying the purpose and use of PPR data to stakeholders across State domestically and in the field.
  • Draft for program approval and provide in-person and webinar-based training on PPR system use, PPR guidance, and PPR purpose to domestic and overseas staff.
  • Provide in-person support via TDY to mission staff overseas to assist them in producing a quality PPR. Provide in-person support to domestic staff who request it.
  • Provide customer service to missions and bureaus as they complete the PPR and conduct an afteraction-review of each annual PPR process to assess if and how guidance, training, or system components could be strengthened.
  • To the extent possible, streamline foreign assistance data collection efforts and processes while ensuring needs are met across various USG Agencies/Bureaus.
  • Oversee and troubleshoot the customer service ticketing system to ensure all customer service tickets are logged and addressed in a timely manner. Analyzing customer service issues and trends and proposing solutions to resolve them in the short and long term.
  • Stay abreast of broader Managing for Results work being conducted by the PMRD branch and support those efforts as needed.

Technical Advice on PPR System:
  • Serve as a technical advisor to PMRD Branch Chief on the development and ongoing maintenance of the PPR system, recommending what system enhancements or maintenance is needed to ensure the annual PPR process runs smoothly and without bugs for the 190+ worldwide operating units that use the system annually.
  • Serve as the principal liaison to the F Information Systems Team by meeting regularly to discuss PPR system requirements, troubleshoot and track any system bugs, and actively participate in monthly "sprint planning" and "sprint review" meetings to ensure the system is built and operating per specifications.
  • Draft for program approval and maintain reference data for the PPR system and advise system contractors on system design to support F business processes.
  • Advise and/or assist the PMRD Branch Chief in compiling documentation needed to meet requirements for information system certification, security, or audit.

Analysis and Reporting:
  • Work with the information system contractor(s) to obtain information for analysis and set parameters for reports that are needed for consumers of PPR data after bureaus and missions enter it into the PPR system.
  • Analyze PPR system data to provide reports and other materials to F staff, PPR system stakeholders, U.S. government partners, and private partners as necessary.
  • Collaborate with other F units in determining the most appropriate formats and processes for preparing performance reports from FACTSInfo NextGen.
  • Prepare analyses and briefings to respond to Congressional and other constituent inquiries on results measurement and program performance, as needed.

Communications:
  • Liaise with the F Information Systems team to ensure that the PPR system and all associated reports and functionalities described above are working to specification. Liaise with other business owners in F's FACTSInfo NextGen system to ensure changes to the PPR portion of the system are communicated clearly to other lines of business, and check that changes to the PPR system do not cause issues for other business lines.

Qualifications

  • Ability to communicate logically and with clarity to managers, peers, and customers.
  • Ability to deliver training orally and via webinar to large audiences.
  • Excellent technical writing skills to produce clear guidance to PPR system stakeholders, which is an audience that ranges in capacity from beginner to expert.
  • Ability to "manage up" by understanding which issues can be resolved by the incumbent of the position and which issues need to be elevated to the PMR Branch Chief for resolution
  • Capacity for proposing solutions to challenges and executing those solutions from beginning to end in consultation with PMR Branch Chief.
  • Ability to establish and maintain working relationships across multiple departments and agencies, and particularly with other business owners in the FACTS Info NextGen system at Department of State. At least three full years of recent experience managing large IT systems and databases and demonstrated experience in gathering and clearly articulating technical system requirements to software developers specifically in an Agile development methodology.
  • Knowledge of software developer lexicon and the key steps of development in an Agile development methodology.
  • Demonstrated ability to effectively multi-task and meet deadlines in a high-performance team environment.
  • Demonstrated ability to present training orally to large audiences and demonstrated ability to write clear technical guidance on use of an IT system to novice audiences.
  • Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
  • Strong interpersonal skills and demonstrated ability to be a team player.
  • Experience in managing large IT systems and databases and demonstrated experience in gathering and clearly articulating technical system requirements to software developers specifically in an Agile development methodology preferred.
  • Active Secret or above clearance.

Job ID

2026-23705
Work Type

On-Site
Pay Range

$130,000 - $135,000
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description



Work Where it Matters

Tuvli, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.

As a Tuvli employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
group id: 10119288

Be part of something bigger. With Akima, you’ll enjoy the agility and autonomy of working for a small business, while also being supported by an enterprise over 10,000 employees strong. Career growth and opportunity? Look no further.

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About Us
Akima is a global enterprise with 10,000 employees, delivering solutions to the federal government in the core areas of information technology; facilities & ground logistics; aerospace solutions; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF&E); and construction. As a subsidiary of NANA, an Alaska Native Corporation owned by more than 15,000 Iñupiat shareholders, Akima’s core mission is to enable superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for NANA consistent with our Iñupiat values. In 2024, Akima ranked #29 on Washington Technology’s Top 100 list of government contractors.
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Job Category
Management
Clearance Level
Secret
Employer
Akima