Posted today
Public Trust
Early Career (2+ yrs experience)
$46,000 - $67,000
IT - Networking
Washington, DC (On-Site/Office)
Our client is looking for an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters’ Building in Washington, DC. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.
Responsibilities:
-Perform day-to-day activities to monitor systems for events or alerts using enterprise monitoring tools.
-Coordinate and manage the resolution of events and alerts, ensuring timely response and escalation.
-Identify and monitor problem areas, coordinating with appropriate teams for resolution.
-Apply fundamental concepts, processes, practices, and procedures to technical assignments.
-Conduct early analysis of incidents and contact points of contact (POCs) for event confirmation.
-Troubleshoot affected configuration items (CIs) by performing tasks such as pinging devices and reviewing router/switch logs and interface statuses.
-Escalate issues by liaising with DOT Tier III teams, opening and assigning ITTSM tickets, and managing tickets with external vendors (e.g., AT&T).
-Generate and manage incident-related communications, including notifications and follow-ups with modal POCs regarding cyber incidents, service degradations, outages, and daily operational status reports.
-Initiate the Critical Incident Management process and lead the Incident Response Bridge process, including note-taking and updating outage communications.
-Contact necessary team members to join incident response bridges.
-Document Root Cause Analyses (RCAs) as required, assign sequential RCA numbers, and identify information suitable for the knowledge management repository.
-Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on support at the Data Center and escorting un-badged personnel.
-Maintain and update knowledge management documentation, including POC and site information and standard operating procedures (SOPs) for IMC processes.
-Generate and distribute daily and weekly operational reports.
-Respond to events and emails from automated tools and external groups (e.g., AT&T), and perform direct checks of critical systems.
-Conduct proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware and network), respond to alerts, and take corrective actions as defined.
Qualifications:
- Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Job Title
noc technician
Top Skills Details
Mid NOC (Enterprise Operations Center Specialist)
- Must possess a High School Diploma.
- Must have a minimum of 4 years of IT relevant work experience
- Must be a W-2, US Citizen or Green Card Holder (who has resided in the US within the past 3 consecutive years) with the ability to pass a public trust clearance (can\'t start until they pass the public trust, typically 1-3 months)
Responsibilities:
-Perform day-to-day activities to monitor systems for events or alerts using enterprise monitoring tools.
-Coordinate and manage the resolution of events and alerts, ensuring timely response and escalation.
-Identify and monitor problem areas, coordinating with appropriate teams for resolution.
-Apply fundamental concepts, processes, practices, and procedures to technical assignments.
-Conduct early analysis of incidents and contact points of contact (POCs) for event confirmation.
-Troubleshoot affected configuration items (CIs) by performing tasks such as pinging devices and reviewing router/switch logs and interface statuses.
-Escalate issues by liaising with DOT Tier III teams, opening and assigning ITTSM tickets, and managing tickets with external vendors (e.g., AT&T).
-Generate and manage incident-related communications, including notifications and follow-ups with modal POCs regarding cyber incidents, service degradations, outages, and daily operational status reports.
-Initiate the Critical Incident Management process and lead the Incident Response Bridge process, including note-taking and updating outage communications.
-Contact necessary team members to join incident response bridges.
-Document Root Cause Analyses (RCAs) as required, assign sequential RCA numbers, and identify information suitable for the knowledge management repository.
-Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on support at the Data Center and escorting un-badged personnel.
-Maintain and update knowledge management documentation, including POC and site information and standard operating procedures (SOPs) for IMC processes.
-Generate and distribute daily and weekly operational reports.
-Respond to events and emails from automated tools and external groups (e.g., AT&T), and perform direct checks of critical systems.
-Conduct proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware and network), respond to alerts, and take corrective actions as defined.
Qualifications:
- Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Job Title
noc technician
Top Skills Details
Mid NOC (Enterprise Operations Center Specialist)
- Must possess a High School Diploma.
- Must have a minimum of 4 years of IT relevant work experience
- Must be a W-2, US Citizen or Green Card Holder (who has resided in the US within the past 3 consecutive years) with the ability to pass a public trust clearance (can\'t start until they pass the public trust, typically 1-3 months)
group id: 10105424
Accelerating IT transformation in the public sector
