Posted today
Unspecified
Mid Level Career (5+ yrs experience)
Unspecified
IT - Networking
Wireless Network Operations Center Lead
This position is contingent upon award.
Responsibilities:
Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.
Required Skills/Experience:
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• 5+ years of relevant experience in Tier 1 support operations.
• Relevant certifications such as ITIL v4, CompTIA, CCNA.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.
Physical and/or Mental Qualifications:
• Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
This position is contingent upon award.
Responsibilities:
Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.
Required Skills/Experience:
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• 5+ years of relevant experience in Tier 1 support operations.
• Relevant certifications such as ITIL v4, CompTIA, CCNA.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.
Physical and/or Mental Qualifications:
• Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
group id: RTL63089
