Technical Training Specialist

MANTECH seeks a motivated, career and customer-oriented Technical Training Specialist to join our team in Chantilly, VA.

The Technical Training Specialist must exhibit good judgment in interfacing with all government and contract personnel, providing proper examples of work performance, and adherence to professional standards and operational and security guidelines as defined by the Government and ManTech International, Inc.

Responsibilities include, but are not limited to:

• Performs end user training for custom software solutions. Training is focused on a suite of custom client applications, peripheral device management (printers, scanners, biometric devices, etc.), and applicable policies and procedures.
• Train personnel by conducting formal classroom sessions; prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms); instruct students in one-on-one, small group, large group, and virtual training sessions.
• Review application development user stories and features to determine training impact and conduct the research necessary to develop and revise training materials; interact on a regular basis with software developer and other agencies to develop training for new software releases and support existing software applications.
• Create and update on-line training modules and materials. Use storyboarding skills to precisely communicate instructional strategies to graphic designers and content development team members using MS Office Suite programs; conduct Peer review of training material for accuracy.
• Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant; interact with internal teams to share knowledge about applications from internal meetings with Developers and other agencies.
• Provide support for coordinating, developing, and delivering remote training to the user community.
• Provide input to the Training Manager on areas of continuous improvement, work on all the assigned duties by the management.

Minimum Qualifications:

• 5 - 8 years of experience in Education or Information Technology training.
• Bachelor's degree in education or information technology
• Excellent written and verbal communication skills.
• Knowledge of Instructional Systems Design.
• Understand computer functions and related technical terminology and how they are applied in everyday business situations; possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft Windows, MS Office.)
• Experience using Microsoft 365 productivity tools.
• Must be able to travel at least 5% domestic.

Preferred Qualifications:

• Classroom teaching experience required - Secondary level and higher preferred.
• Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
• Experience with webinar software (MS Teams, Zoom, WEBEX, etc.) preferred.
• Experience with applications such as ServiceNow and Salesforce preferred.
• Active Secret Clearance preferred

Clearance Requirements:

• Must be a US Citizen and be able to obtain and maintain an Interim Secret clearance prior to starting this position.

Physical Requirements:

• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.