SOC Infrastructure Specialist

Introduction

As an IT Security Services Specialist - SOC Infrastructure, you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats using our advanced security tools and platforms and following robust security operations processes and procedures. You will be working as part a team of security professionals in our Canada Security Operations Center (SOC) supporting the infrastructure to deliver managed security services.

Working with a team of security professionals from our SOC in Markham, Ontario, you will be involved in security deployment and integration activities, infrastructure project management, device management, policy management, security operations, infrastructure operations, and other security services related tasks.

Your role and responsibilities

• Primarily work as part of IBM SOC infrastructure team, operating, supporting, and maintaining the SOC infrastructure to serve our clients.
• Perform steady state management of various cloud and network security solutions such as next-gen firewalls, web application and API security, cloud DoS protection, local and edge network access security, cloud workload protection and posture management, etc.
• Work with the broader team to define and support security architecture, processes, procedures, governance, operations, and reporting of SOC IT infrastructure in a hybrid, multi-cloud, environment.
• Regularly review product announcements, advisories, and create remediation plans and implement to mitigate associated risks.
• Manage security vulnerabilities and perform patching and upgrades on security systems and platforms.
• Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within defined Service Level Agreements (SLAs).
• Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.
• Follow IT service management processes including Change, Incident, and Problem Management.
• Participate in on-call rotations and perform change and incident management outside of normal shift hours, as required.
• Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
• Contribute to the SOC annual audit and compliance projects.
• Lead and procurement of software, hardware, and licensing for the SOC to operate.
• Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
• Effectively interface with IBM governance teams, handle escalations related to the team's services, and ensure high level of customer satisfaction.

Required education

Bachelor's Degree

Preferred education

None

Required technical and professional expertise

• English Fluent (verbal and written).
• Min 8-10 years experience in a Network Security or Security Operations role
• Federal Government of Canada Secret security clearance (Level II) - or eligible to achieve security clearance.
• Extensive knowledge and expertise working with Fortinet suite of products including FortiGate and FortiWeb.
• Experience working with various operating systems including Windows, Linux, and RedHat OpenShift.
• Experience handling security Incidents, Changes and Service Requests using IT Service Management tools (ITSM) and methodologies (ITIL).
• Solid understanding of other IT infrastructure areas such as networking (switches, routers) and servers.
• Broad knowledge and experience with cloud security solutions, using cloud native security controls and tools and solutions including IBM Cloud and Google Cloud Platform (GCP), or similar.
• Broad knowledge and experience with other security solutions in network/perimeter security, endpoint security, data and content security, encryption and identity and access management.
• Strong critical thinking and analytical skills.
• Work effectively as part of a team or independently to achieve business outcomes.

Preferred technical and professional experience

• Bachelor's or master's degree in computer science or information technology.
• Industry recognized security certifications. (E.g. CISSP, CCSP, CISM, CEH, Security+).
• Technical certifications, product, cloud, or vendor specific certifications (E.g. Fortinet, Cisco, Palo Alto).
• Experience working with service management tools such as ServiceNow.
• Client facing experience supporting large scale security solutions.
• Experience with cloud security solutions, working with major cloud service providers.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.