Today
Secret
Senior Level Career (10+ yrs experience)
$115,000 - $150,000
Management
Dahlgren, VA (On/Off-Site)
Position Title: Program Manager – NSWCDD IT Support Services
Location: NSWCDD, Dahlgren, VA (on-site with occasional hybrid opportunities)
Clearance Level: Active Secret Security Clearance (required)
Status: Full-time | Contingent upon contract award
OVERVIEW -
Strategic Technology Institute, Inc. (STi) is seeking an experienced Program Manager to lead a large, multi-faceted IT Support Services contract supporting the Naval Surface Warfare Center Dahlgren Division (NSWCDD) and its detachment sites. This key personnel role will oversee day-to-day IT and Information Management (IM) operations and modernization efforts across classified and unclassified environments, ensuring high-quality service delivery aligned with NSWCDD’s mission to design, develop, and integrate 21st-century warfare systems.
As the Program Manager, you will provide overall technical, schedule, and cost direction, lead a diverse team of IT professionals, and serve as the primary liaison between the Government (including the COR and technical representatives) and the contractor team.
KEY RESPONSIBILITIES -
In this key personnel role, you will:
• Serve as the primary point of contact and trusted advisor to the Government COR, Technical Points of Contact, and other NSWCDD stakeholders for all contract-related matters.
• Provide overall leadership and direction for IT and IM support services across NSWCDD Dahlgren and detachment sites (e.g., Dam Neck Activity, Quantico, Wallops, Norfolk, San Diego).
• Oversee the planning, execution, and performance of work spanning:
○ IT operations and sustainment (classified and unclassified environments)
○ IT Service Management (ITSM) and IT Experience Management (ITXM)
○ Unified Helpdesk operations and endpoint support
○ Cybersecurity and traditional security support
○ Enterprise applications, web/SharePoint, data/analytics, and AI/ML initiatives
○ IT asset and inventory management, telecom/voice, and Naval Enterprise Network (NEN)/NMCI support
• Ensure contract performance meets or exceeds Quality Assurance Surveillance Plan (QASP) standards, SLAs, and experience-based metrics (XLAs) using ITIL®, DESMF, and other best-practice frameworks.
• Provide project and portfolio management support for IT initiatives, including risk, issue, and opportunity management; cost estimating; resource allocation; schedule development; and milestone tracking from concept through deployment and sustainment.
• Coordinate and participate in technical reviews and governance forums, including IPRs, CDRs, SDRs, CABs/CCBs, and other technical working groups; represent program status, risks, and plans to senior Government leadership.
• Oversee contractor workforce management, including staffing plans, onboarding, performance management, training, and compliance with DoD 8570 / Cybersecurity Workforce (CSWF) requirements.
• Ensure adherence to DevSecOps and Agile/Scrum practices where applicable, supporting continuous improvement of IT services, automation, and digital transformation.
• Lead responses to data calls and cyber directives (e.g., CTOs, IAVMs, FRAGORDs) and ensure proper coordination with cybersecurity, ISSM/ISSO/ISSE stakeholders, and RMF/A&A activities.
• Monitor and report program performance using meaningful metrics and dashboards (e.g., service performance, incident trends, asset lifecycle, financials) to inform Government decision-making.
• Support surge and after-hours support planning to meet mission-essential requirements, ensuring resources are positioned to respond rapidly to critical incidents and special events.
• Maintain a culture of collaboration, communication, and customer focus, fostering strong working relationships with Government personnel, other contractors, and internal corporate leadership.
REQUIRED QUALIFICATIONS -
• Education: Bachelor’s degree in a technical or managerial discipline (e.g., Information Technology, Computer Science, Engineering, Business, Management, or related field).
• Experience:
○ 10+ years of professional management experience.
○ At least 5 years leading or managing DoD or U.S. Navy IT systems programs or projects (e.g., IT operations, ITSM/Helpdesk, cybersecurity, enterprise applications, or similar).
• Demonstrated experience providing administrative oversight and handling contractual matters, including interaction with Contracting Officers, CORs, and Government technical leads.
• Proven ability to provide overall technical, schedule, and cost direction for complex IT support or IT operations contracts, including multi-site and multi-functional teams.
• Solid working knowledge of DoD/Navy contractual processes, to include understanding of SOW/PWS interpretation, CDRLs, QASP, SLAs/OLAs, and roles of the COR and Government program office.
• Experience managing teams delivering services aligned to ITIL® / ITSM best practices (incident, problem, change, configuration, asset management), with familiarity in tools such as ServiceNow or similar ITSM platforms.
• Demonstrated success in leading cross-functional IT teams (e.g., system administrators, network engineers, cybersecurity staff, application developers, Helpdesk, telecom).
• Strong communication and stakeholder engagement skills, including experience preparing and delivering briefings, status reports, and recommendations to senior leadership.
• Clearance: Active Secret Security Clearance (required at time of hire).
PREFERRED QUALIFICATIONS -
• Prior experience managing programs or projects within a Navy Warfare Center or NAVSEA environment (e.g., NSWCDD, other NSWC/NUWC activities).
• PMP or other recognized project/program management certification (e.g., PgMP, DAWIA PM, PMI-ACP).
• Experience overseeing IT programs that leverage Agile, Scrum, and DevSecOps practices in support of digital transformation and automation.
• Familiarity with Navy enterprise networks and services, such as NMCI/NEN, Flank Speed, DREN/SDREN, NREN, JWICS, and associated IT governance.
• Experience managing Cybersecurity Workforce (CSWF) / DoD 8570 compliance, including certification tracking and reporting.
• Experience leading contracts with significant IT operations, ITSM, cybersecurity, and enterprise application components in classified and unclassified environments.
Location: NSWCDD, Dahlgren, VA (on-site with occasional hybrid opportunities)
Clearance Level: Active Secret Security Clearance (required)
Status: Full-time | Contingent upon contract award
OVERVIEW -
Strategic Technology Institute, Inc. (STi) is seeking an experienced Program Manager to lead a large, multi-faceted IT Support Services contract supporting the Naval Surface Warfare Center Dahlgren Division (NSWCDD) and its detachment sites. This key personnel role will oversee day-to-day IT and Information Management (IM) operations and modernization efforts across classified and unclassified environments, ensuring high-quality service delivery aligned with NSWCDD’s mission to design, develop, and integrate 21st-century warfare systems.
As the Program Manager, you will provide overall technical, schedule, and cost direction, lead a diverse team of IT professionals, and serve as the primary liaison between the Government (including the COR and technical representatives) and the contractor team.
KEY RESPONSIBILITIES -
In this key personnel role, you will:
• Serve as the primary point of contact and trusted advisor to the Government COR, Technical Points of Contact, and other NSWCDD stakeholders for all contract-related matters.
• Provide overall leadership and direction for IT and IM support services across NSWCDD Dahlgren and detachment sites (e.g., Dam Neck Activity, Quantico, Wallops, Norfolk, San Diego).
• Oversee the planning, execution, and performance of work spanning:
○ IT operations and sustainment (classified and unclassified environments)
○ IT Service Management (ITSM) and IT Experience Management (ITXM)
○ Unified Helpdesk operations and endpoint support
○ Cybersecurity and traditional security support
○ Enterprise applications, web/SharePoint, data/analytics, and AI/ML initiatives
○ IT asset and inventory management, telecom/voice, and Naval Enterprise Network (NEN)/NMCI support
• Ensure contract performance meets or exceeds Quality Assurance Surveillance Plan (QASP) standards, SLAs, and experience-based metrics (XLAs) using ITIL®, DESMF, and other best-practice frameworks.
• Provide project and portfolio management support for IT initiatives, including risk, issue, and opportunity management; cost estimating; resource allocation; schedule development; and milestone tracking from concept through deployment and sustainment.
• Coordinate and participate in technical reviews and governance forums, including IPRs, CDRs, SDRs, CABs/CCBs, and other technical working groups; represent program status, risks, and plans to senior Government leadership.
• Oversee contractor workforce management, including staffing plans, onboarding, performance management, training, and compliance with DoD 8570 / Cybersecurity Workforce (CSWF) requirements.
• Ensure adherence to DevSecOps and Agile/Scrum practices where applicable, supporting continuous improvement of IT services, automation, and digital transformation.
• Lead responses to data calls and cyber directives (e.g., CTOs, IAVMs, FRAGORDs) and ensure proper coordination with cybersecurity, ISSM/ISSO/ISSE stakeholders, and RMF/A&A activities.
• Monitor and report program performance using meaningful metrics and dashboards (e.g., service performance, incident trends, asset lifecycle, financials) to inform Government decision-making.
• Support surge and after-hours support planning to meet mission-essential requirements, ensuring resources are positioned to respond rapidly to critical incidents and special events.
• Maintain a culture of collaboration, communication, and customer focus, fostering strong working relationships with Government personnel, other contractors, and internal corporate leadership.
REQUIRED QUALIFICATIONS -
• Education: Bachelor’s degree in a technical or managerial discipline (e.g., Information Technology, Computer Science, Engineering, Business, Management, or related field).
• Experience:
○ 10+ years of professional management experience.
○ At least 5 years leading or managing DoD or U.S. Navy IT systems programs or projects (e.g., IT operations, ITSM/Helpdesk, cybersecurity, enterprise applications, or similar).
• Demonstrated experience providing administrative oversight and handling contractual matters, including interaction with Contracting Officers, CORs, and Government technical leads.
• Proven ability to provide overall technical, schedule, and cost direction for complex IT support or IT operations contracts, including multi-site and multi-functional teams.
• Solid working knowledge of DoD/Navy contractual processes, to include understanding of SOW/PWS interpretation, CDRLs, QASP, SLAs/OLAs, and roles of the COR and Government program office.
• Experience managing teams delivering services aligned to ITIL® / ITSM best practices (incident, problem, change, configuration, asset management), with familiarity in tools such as ServiceNow or similar ITSM platforms.
• Demonstrated success in leading cross-functional IT teams (e.g., system administrators, network engineers, cybersecurity staff, application developers, Helpdesk, telecom).
• Strong communication and stakeholder engagement skills, including experience preparing and delivering briefings, status reports, and recommendations to senior leadership.
• Clearance: Active Secret Security Clearance (required at time of hire).
PREFERRED QUALIFICATIONS -
• Prior experience managing programs or projects within a Navy Warfare Center or NAVSEA environment (e.g., NSWCDD, other NSWC/NUWC activities).
• PMP or other recognized project/program management certification (e.g., PgMP, DAWIA PM, PMI-ACP).
• Experience overseeing IT programs that leverage Agile, Scrum, and DevSecOps practices in support of digital transformation and automation.
• Familiarity with Navy enterprise networks and services, such as NMCI/NEN, Flank Speed, DREN/SDREN, NREN, JWICS, and associated IT governance.
• Experience managing Cybersecurity Workforce (CSWF) / DoD 8570 compliance, including certification tracking and reporting.
• Experience leading contracts with significant IT operations, ITSM, cybersecurity, and enterprise application components in classified and unclassified environments.
group id: 10115903
