Today
Secret
$120,001 - $160,000
Unspecified
IT - Hardware
San Diego, CA (On-Site/Office)
Description
SAIC is seeking a TACNET ISEA Subject Matter Expert (SME) Team Manager to join our team in San Diego, CA. This HYBRID/REMOTE position that REQUIRES ONSITE presence during the week. The ideal candidate will interface with active-duty military personnel and US Government employees to provide top-notch repair support for United States Navy-related networks, including ADNS, ISNS, CANES, CENTRIXS, Legacy SCI, VIXS, WRBS, and associated applications.
The role may require up to 25% travel, both domestic and international, and some off-hours support.
JOB DUTIES:
Team Leadership and Management:
Professional Development:
Resource Management:
Operational Excellence:
Performance Analysis:
Qualifications
Required Qualifications:
Desired Skills:
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is seeking a TACNET ISEA Subject Matter Expert (SME) Team Manager to join our team in San Diego, CA. This HYBRID/REMOTE position that REQUIRES ONSITE presence during the week. The ideal candidate will interface with active-duty military personnel and US Government employees to provide top-notch repair support for United States Navy-related networks, including ADNS, ISNS, CANES, CENTRIXS, Legacy SCI, VIXS, WRBS, and associated applications.
The role may require up to 25% travel, both domestic and international, and some off-hours support.
JOB DUTIES:
Team Leadership and Management:
- Lead a diverse team of SMEs, focusing on their well-being, career growth, and equitable workload distribution.
- Balance staff skills to meet mission requirements, ensuring qualified personnel support a 24/7 operation with our US Navy customer.
Professional Development:
- Overseen continuous professional development for SMEs. Implement mentoring programs, identify skill gaps, and develop training plans aligned with individual career aspirations and TACNET objectives.
- Certification and Compliance Coordination:
- Coordinate with the PMO to ensure SMEs maintain up-to-date certifications and training, including annual refreshers, and comply with travel requirements.
- Assist Coordinators with managing credentialing and information systems accounts necessary for SMEs to perform their duties.
Resource Management:
- Efficiently allocate resources to staff efforts, ensuring optimal utilization and coverage across all operational areas.
Operational Excellence:
- Maintain regular meetings with SMEs to gather feedback on their professional growth and well-being.
- Update the SME Scores Dashboard on TNOM to reflect current SME experiences.
- Communicate frequently with other TACNET managers about SME performance, gathering critical feedback for improvements.
Performance Analysis:
- Analyze fleet events to identify underutilized/improvement opportunities for SMEs.
- Provide detailed performance feedback to the TSS Functional Area Manager (FAM) for further development and mentoring of SMEs.
Qualifications
Required Qualifications:
- Bachelor's degree in business administration, Management, or IT related field and 9 (nine) years or more experience; master's degree and 7 (seven) or more experience. Years of IT experience in lieu of degree.
- Minimum of 4 years of experience in leadership role managing teams in a technical or specialized environment.
- Must be a current U.S. Citizen
- Must have a current active Secret security clearance.
- Demonstrated ability to develop and implement professional development programs.
- Strong project management skills, including resource allocation and performance evaluation.
- Proficiency in using data analysis tools and performance dashboards.
- Exceptional communication and interpersonal skills, with a proven record of providing constructive feedback.
- Availability to manage after-hours team support and emergency response staffing needs.
- Must be able to travel as needed for team development and operational oversight.
- Flexibility to adjust work hours in accordance with team needs and global time zone differences.
- Must have a current DoD IAT Level II certification such as CompTIA Security+ certification.
- Must be able to obtain one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, or equivalent within 6 months of hire date
DESIRED SKILLS:
Desired Skills:
- PMP, Lean Six Sigma, or equivalent project management certification.
- Experience in a defense, security, or similarly regulated industry.
- Understanding of enterprise IT and cybersecurity fundamentals.
- Knowledge of current training and certification requirements for defense contractors.
- Experience with Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word, SharePoint, and Database Software.
- Familiarity with one of the following systems is a plus: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
group id: 10111346
