Information Technology Specialist (CUSTSPT) NF-04

Duties

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
• Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
• Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers.
• Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. Government positions must include pay plan, series, grade, to and from dates, and government agency/department.

Minimum Qualifications
Work Experience that includes:

• Participating in the planning and delivery of a full range of IT customer support services.
• Installing, configuring, upgrading, and troubleshooting hardware and software components
• Providing formal and informal training and assistance to customers
• Reporting, responding to, and resolving customer requests

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Highly Qualifying Criteria:

Possess a CompTIA Security+ or Higher Certification.

Applicants who meet both the minimum qualifications and highly qualified criteria will be referred to the selecting official for consideration first. Management may subsequently request to review a referral list of all minimally qualified applicants. If using education, you MUST upload transcripts at time of application.

Education

If using education, you must upload transcripts at time of application.

All education documents must be in English or have a translated copy provided. You must upload a copy of your transcript (showing the completion date), certificate or proof of a college degree.

Additional information

Area of Consideration

• This job is open to candidates worldwide. Family Member Preference (FMP) eligible candidates are included in the area of consideration.

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1:00 PM on 11/24/2025 to ensure timely processing.
• Important : Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are authorized based on a determination that a PCS move is in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Foreign overseas allowances, post allowance, and differentials will be paid, contingent upon eligibility. Post Allowance (PA) and Living Quarters Allowance (LQA) are authorized.
• Employment overseas provides a lot of additional benefits and entitlements. For information please contact Camp Humphreys CHRA NAF HR Office at usarmy.humphreys.chra-fe.mbx.naf-general@army.mil.
• Applicants must comply with the Exceptional Family Member Program. For more information, go to .

Your Application may be Considered for Multiple Opportunities :

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: