Helpdesk Technician

MANTECH seeks a motivated, career and customer-oriented Helpdesk Technician in the Fort Meade, MD area. In this role, you will provide Tier 1 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Responsibilities include, but are not limited to:

• Respond to customers' requests for modifications to organizational policies based on Risk Management Framework requirements.
• Coordinate response to customer requests with Systems Administrators
• Coordination of risk management framework

Minimum Qualifications:

• High School Diploma/GED and 4+ years of related experience OR an Associate's Degree and 2 years of related experience
• Experience supporting end user terminal devices; device management, security and operations

Security Clearance Requirements:

• Current/Active TS/SCI with Polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.