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Service Desk RS on Prem

General Dynamics Information Technology

Today
Secret
Unspecified
Unspecified
IT - Support
Doral, FL (On-Site/Office)

Service Desk Remote Support - Doral, FL
General Dynamics is seeking individuals to work on our customer's Enterprise Service Desk supporting the Southern Command's daily mission.

Chosen analyst will:
  • Provide expertise in the formulation of systems' scope and objectives.
  • Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
  • Design and develop computer system specifications that are appropriate for users' needs and consistent with the overall design of the organization's/customer's information systems architecture standards.
  • Create or modify procedures to solve technical problems related to computer systems and programs.
  • Collect and perform analysis on information from system users to formulate the scope and objectives of the system with moderate supervision.
  • Prepare in-depth flow charts, models, and procedures along with conducting feasibility studies to design possible system solutions.
  • Conduct form design and layout activities with moderate guidance from manager.
  • Perform preparation of systems specifications.
  • Under moderate supervision, prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.
  • Applies practical knowledge of job area typically obtained through advanced education and work experience.
  • Perform analysis and system designs.


Requirements:
  • 2+ years of experience
  • Bilingual (English/Spanish) proficiency required
  • AA/AS Degree (or equivalent experience)
  • Secret Clearance required to start with ability to obtain a TS/SCI
  • Computing Environment (e.g., MD-100/WIN 10 etc.) certification.
  • DoD 8570.01 IAT-II certification (e.g., Security + CE or equivalent)

(please note, must have BOTH Computing Environment and IAT level II certs to be qualified)

#SCITES

Work Requirements
group id: 90979310

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About Us
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

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General Dynamics Information Technology Jobs


Job Category
IT - Support
Clearance Level
Secret