Technical Writer/Trainer

TIAG is now hiring a Technical Writer/Trainer to join our team supporting out of Norfolk, VA. Our ideal candidate must have an active Secret clearance. The position is currently 100% remote; however, onsite requirements may be required based on customer needs.

Responsibilities include:

• Develop technical documentation detailing design, installation, configuration, operational management, and training materials of a network and communications system.
• Produce documentation such as high-level and technical infrastructure drawings, process outlines and or system/network schematics, Standard Operating Procedures (SOPs), checklists, and other supporting documentation development as necessary to support standardizing installation and configuration activities across a diverse portfolio.
• Responsible for developing reports based on timelines, completed tasks, and material needed for providing a status update to the client.
• Collaborate closely with the Delivery Lead and Engineers to compile and consolidate technical knowledge into a learnable format to further be used as formal training.
• Proficiency in professional technical writing and editing services on materials like informational products, presentations, design documentation, reports, etc., while complying with Navy style guides and quality control measures
• Understand the technical processes and stack of technologies (Windows, Red Hat, VM, Networking, switch configuration, Domain management and software tools)
• Has some familiarity with Facility Related Control Systems (FRCS), network infrastructure, cross-domain trusts and their documentation and standard diagrams.
• Analytical skillset to include technical documentation creation, proficiency in MS Office products including Visio, proficiency in Adobe PDF
• Good communication skills with the ability to listen to details and capture information.
• Strong team player who takes initiative to support the team as mission priorities shift and adjust to support demand
• Able to work with multiple levels of leadership and communication chains
• Provide support to the project management team as required to produce project schedules, activity tracking, and SharePoint list management.

Required Experience:

• 2 years of experience in writing and creating technical documentation, systems/network engineering with a focus on build documents OR equivalent combination of education, training, & experience

Preferred Qualifications:

• Experience in technical writing and editing of IT documents.
• Experience writing deliverables for the federal government.
• Experience writing technical documentation
• Be available to provide writing samples
• Microsoft Word, Project, Visio, PowerPoint, and SharePoint

TIAG is a federal contractor and an equal opportunity and affirmative action employer that does not discriminate and employment decisions shall be based solely on merit and without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified individuals with disabilities and protected veterans.

Pay Range: $70,000 - $90,000 per year