Are you an experienced cybersecurity operations leader that wants to make a difference? Are you driven to ensure information systems are resilient in terms of both security and operations? Do you want to change how customers manage risk tactically, operationally, and strategically? Then we have an opportunity for you.
The ideal candidate will have extensive experience in monitoring operations and maintenance (O&M) of IT servers, networks, services and client workstations, across multiple platforms and architecture information technology services management. Manages the day-to-day operations for assigned program, including technical work and staff supervision across three shifts 24/7. Supervises customer assistance and problem resolution for a wide variety security tools and technologies. Responds to both routine and non-routine customer calls, email and web inquires, providing a single point of contact for problems. May be required to work during non-standard work hours, weekend and holidays in 24/7 environment.
She or he must demonstrate an exceptional work ethic, excellent written and verbal communication skills, and a background in strategic planning. They must be able to collaborate with different groups, most of which will not be direct reports, to align priorities and resources by drawing upon shared values and organizational commitment. A background in service delivery, operations, ITSM implementation, and organizational change is a plus.
Leading cyber system administrators, engineers and analyst to achieve customer defined outcomes.
Ensuring successful execution of customer services, ensuring intended outcomes are achieved.
Recruiting, developing and retaining cybersecurity engineering talent.
Manage team and individual performance, development, and training.
Provides weekly and monthly metrics to meet customer-reporting requirements.
Develops schedules and assigns work to meet critical customer deadlines
Gathers, processes, and analyzes operational ticket data
May provide guidance and work leadership to less-experienced staff
Identifies and recommends emergent relevant technologies that may result in improvements to current processes.
Assures quality of program products, services, and deliverables, including participating in reviews and audits.
Ability and experience to deal with ambiguity and frequent changes in priorities, as well as prioritize workload based on needs of the customer
Have demonstrated knowledge of Event, Incident, Problem, Change and Asset management.
Support on-time contract deliverables and work products to meet customer expectations.
8-10 years of related experience, including supervisory experience.
Secret Clearance required
Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience