Providing outstanding customer service to our clients is DataSync's lifeblood. Whether its desktop support or Tier 2 or Tier 3 support, we make it our mission to ensure we consistently deliver above and beyond. If you love helping people, are a software whiz and enjoy diagnosing and fixing problems please join us. Be a part of an amazing team that keeps critical systems running 24/7 in support of national intelligence directives.. Job Description
DataSync Technologies is seeking Services Support Analysts to support a mission critical program within the Intelligence Community.
* ONLY CANDIDATES WITH ACTIVE GOVERNMENT SECURITY CLEARANCES AND APPROPRIATE POLY WILL BE CONSIDERED. MUST BE A U.S. CITIZEN.
Responsibilities include but are not limited to: * Desktop Support Analyst/Tier 1,2 ,3 Analyst/Services Support Analyst * Provide customer service representative support for customer Service Desk operations. * Fulfill customer Service Requests and resolves Incident Tickets. * Interact with customers to handle service inquiries and problems. * Provide support for applications, hardware, software, network connections, and new system initiatives for all sites within area of responsibility. * Provide remote and desk side support. * Examine customer problems and implement appropriate corrective action to initiate a repair or return. * Analyzes recurring problems and initiates solutions for preventing reoccurrence. * Assist in the development and adherence to procedures and policies.
Preferred Qualifications (All not required): * Requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. * Detail oriented in order to capture customer inquiries appropriately. * Excellent oral and written communication skills and command of the English language. * Flexibility to work first, second, third, and weekend shift work to support 24x7x365 support.
What makes DataSync Technologies different?
Leadership Training: We provide employees with a variety of learning opportunities, including access to exclusive classes, professional growth training and more.
Feedback & Mentoring: We believe in talking--often. So we have one-on-one feedback sessions for every employee.
Community Service: We believe in helping the community where we work. DataSync and its employees donate time and services on a regular basis to local military charities. We believe in helping, both inside and outside of the office.
Social Events: We plan social events on a regular basis to help our employees relax and socialize so we get to know one another outside of our job titles.
DataSync is an EEO and Affirmative Action Employer of Female/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law
Information about Equal Employment Opportunity (EEO) and Employee Polygraph Act (EPPA) provisions in addition to other Federal labor laws can be found at http://webapps.dol.gov/dolfaq/go-dol-faq.asp?faqid=537
DataSync is committed to providing veteran employment opportunities to our service men and women.
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