You will support the lead analyst performing Tier III support as well as providing selective O&M services to Phase 2 tools. You will have several team members that will assist you in performing this work. Specifically:
Provide Tier III support for Phase 2 PRIV services
Provide advanced engineering support, coordinating with solution providers to support additional problem management activities as required
Operate and maintain Phase 2 tools including CyberArk
More About the Role:
Assist in preparing status reports at least weekly and monthly and complete other reporting requirements as required
Assist in developing, coordinating and maintaining the relevant portions of the Service Operations Handbook and holding team members accountable for following published SOPs.
You'll Bring These Qualifications:
Demonstrated experience Supporting PRIV services to include: CyberArk
Experience with ITIL processes
Clear and proven communicator.
Detail oriented - must be able to recognize critical elements of successful operations and then hold themselves accountable for meeting those critical elements.
Flexibility - The environment is very dynamic. You will be expected to keep up with the changing environment while ensuring a high level of operational effectiveness
Team Player - This role is part of a much larger team. You will be expected to support the overall Operations Team and Team CACI's mission.
These Qualifications Would be Nice to Have:
BA/BS and 3+ YRS Experience
Relevant DHS or .Gov Cyber Security focused experience
Working knowledge of Service Now and/or Remedy Ticket Management Systems.
Security+ Certification or better
Relevant product specific Certifications
Able to obtain a DoD Clearance
Abe to obtain a DHS Entrance on Duty (EOD)
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.