Job Details

Product Support Technician

for

Windmill International, Inc.

in

Hollis, NH 03049

(map)
JOB PURPOSE

To provide Customer Support for deployed Satellite Communications Terminals and enact repairs of RMAs.


PRINCIPAL JOB DUTIES AND RESPONSIBILTIES
• Performs all aspects of satellite communications system operation, maintenance, preventive maintenance and logistical support, and follow all Quality Control (QC) guidance.
• A good understanding of basic electronic concepts including the ability to read and interpret schematics.
• Good problem solving skills and the ability to learn new concepts.
• Enforces quality control standards when performing electronic equipment installations, repairs or modifications.
• Performs or assists in the installation of new equipment and systems.
• Operates, maintains, tests, troubleshoots, repairs, configures, and reconfigures AQYR commercial and military WGS satellite Terminals.
• Provides technical guidance and troubleshooting support to Engineering personal.
• Provides Quality, RMA, and Test reports to Quality Organization.
• Provides Customer Phone and Onsite Support as required.
• Provides assistance to Marketing for demonstrations, tradeshows and equipment preparation.

JOB DIMENSIONS

Required:
• Demonstrated experience with various electronic test equipment to include multimeters, oscilloscopes, spectrum analyzers, frequency generators and counters, network analyzers.
• Can perform deployable satellite installations, cabling, troubleshooting, maintenance and preventative maintenance inspections.
• Capable of installing and troubleshooting remote sites by themselves with demanding customers in austere locations.
• Must be able to load cryptographic keys and perform basic troubleshooting on many types of hardware.
• Ability to teach classes on setting up Satellite Communications Terminals.
• Experience in fielding/certification of IA/security requirements, boundaries and implementations.
• Experience in the use of test equipment to identify and diagnose equipment faults to the component level and making repairs as required.
• Exceptional judgment, decision-making, and interpersonal skills.

Desired:
• VSAT certifications.
• Proven ability to competently and quickly resolve communication anomalies between SATELLITE COMMUNICATIONS system elements, and interconnected telecommunication nodes.
• Extensive experience operating and troubleshooting military or commercial communications systems and satellite links utilizing military or commercial Manuals, and schematic diagrams.
• Experience with conducting military training of satellite equipment.
• Can interface systems to local and wide area networks.
• Direct knowledge of terminal operational environments and platform integration experience.



JOB REQUIREMENTS

Required(Years)
• 3 years of relevant experience testing in an electronic environment and troubleshooting electronic circuits down to the component level.
• 3 years of direct experience processing and repairing field returns and/or 3 years of experience troubleshooting in a production environment.
• Some travel will be required.
Desired
• 5 years of experience in a customer product support role.
• 5 years relevant X/Ka/Ku/C band military or commercial Satellite Communications terminal experience.
• U.S. DoD Secret Security Clearance or the ability to obtain one.
• 3 years WGS (Wideband Global Satcom) experience.


EDUCATION:
Required:
• Associate of Science Degree in Communications/Electronics.
• Will consider electronic certifications and/or military schooling with3 years previous related job experience in an oriented electronic field in lieu of Associate of Science Degree.

Desired:
• Graduate of the Military Satellite Communications System Operations/Maintenance Course.
• Associate of Science Degree in Communications/Electronics or related field and 4 additional year’s relevant experience in Military or Commercial Terminal Satellite Communications.
Post Date:
04/17/2018
Minimum Clearance:
Unspecified
Workplace:
On-Site/Office
Minimum Experience Required:
2+ yrs experience
Job Category:
Engineering - Electrical
Group ID:
10119736