Looking for a rewarding and challenging career with a dynamic, growing organization? Phacil is your answer. We have an immediate need for a Service Desk Technician to support an important government customer in Quantico, VA.
Clearance Level (Required to Start): Secret
Daily Job Responsibilities:
Under general supervision, conduct operations in support of the Enterprise Service Desk.
Conduct analysis in response to Service Desk escalation, monitor tickets to correlate events and incidents for maintaining overall required levels of performance of Service Desk.
Create, update, and transfer Remedy tickets as required to resolve enterprise issues and support end users.
Windows applications troubleshooting
Outlook (calendar’s, profiles, settings)
General network trouble shooting
Remote Access Services via VPN or Dial Up
Provide first-level and second level general trouble shooting
Customer Service, Soft Skills, and Attention to detail
Degree & Years of Experience:
Bachelor’s degree or 2 years’ experience or a combination of education and experience; preferably in the DoD environment.
Certification Requirements: Security+ or Ability to obtain within 60 days
Phacil is a leading employee-owned provider of mission-focused, results-driven technology solutions to the Federal Government. With consistent focus on technical excellence, exceptional contract performance, and quality results, customers have come to trust Phacil to solve their most complex challenges. Phacil’s diverse range of mission-focused solutions in Software Services, Systems Engineering, Integration & Operations (SEI&O), Cybersecurity, and Service Desk operations enables our team of over 800 technical professionals to effectively serve our customers throughout the U.S. and overseas.
Phacil continually strives for performance excellence as evidenced by corporate certifications, such as ISO 9001:2015 and ISO/IEC 27001:2013, performing certified ISO/IEC 20000-1:2011 and CMMI Maturity Level 3 (for both Development and Services) work on Contracts. Phacil has won numerous awards including the Coalition for Government Procurement's Excellence in Partnership and Tech Council of MD’s Contracting Firm of the Year, as well as rankings on Washington Business Journal’s Top Government Technology Contractors and CRN Solution Provider 500.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status