The purpose of this task is to support of the Regional Cyber Center - CONUS (RCC-C),
* Supports, installs, maintains, and troubleshoots all local area network (LAN) related network performance and monitoring applications across various networks. Applications include Cisco ACS, BMC Network Automation, CA eHealth, CA Spectrum, NetScout nGenius Performance Manager, and RSA Authentication Manager. * Responsibilities include formulating and defining system scope and objectives through research and fact-finding in the development or modifications of moderately complex information systems. * Proactively troubleshoot, and where necessary assist and provide support to third parties to resolve technical issues. * Work in a team environment to manage the installation of products and resources to meet the needs and requirements of our WAN and LAN network based services. * Must participate in a 7x24 on-call rotation after 90 days. * Deals with conflict resolution decisively and effectively. * Candidate should have exceptional written and oral communication skills to effectively interface with customers and leadership. * Prepare detailed specifications from which programs will be written.
* HS +4 years of experience, or AA/AS +2 or BA/BS * IAT II (1 of the following: GSEC, Security+, SCNP, SSCP) at hire * Network Layer 1 and 2 Troubleshooting Course w/in 180 days
*****THIS POSITION IS CONTINGENT UPON AWARDING OF A GOVERNMENT CONTRACT*****
About the company:
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
Guiding Principles o Satisfy the customer - "Exceed expectations" o Set the Example - "Be out front" o Be Responsive - "Timing is everything" o Persevere - "Find a way"
PTP offers a comprehensive benefits program:
o Medical insurance o Dental insurance o Vision insurance o Supplemental benefits (Short Term Disability, Cancer & Accident). o Employer-sponsored Basic Life & AD&D Insurance o Employer-sponsored Long Term Disability o 401(k)
Holidays and Annual Leave o 10 Paid Holidays o 120 hours PTO accrual