***** THIS IS AN IMMEDIATE HIRE POSITION AS THE CONTRACT WAS AWARDED FOR THREE YEARS WITH A START DATE OF 2 MARCH 2017 *****
The selected individual will be providing Information Technology (IT) automation and technical support services to the USASNEC-Aberdeen. The Contractor shall deliver comprehensive, integrated, end-to-end IT services that include Network and Switch Operations, Systems Administration, Systems Integration and Testing, Configuration Management (hardware and software), Infrastructure Management, Network Administration, Desktop Support, End-User Support and Training, Fielding of Hardware and Software, Quality Control, Installs, Moves, Adds, and Changes Support, Information and Network Security Services, Commercial Off-The-Shelf (COTS), Government Off The Shelf (GOTS), Local Unique Software Applications, Documentation Operations, Technical Writing, and Database Support.
* Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. * Performs software installations and upgrades to operating systems and layered software packages. * Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. * Monitors and tunes the system to achieve optimum performance levels. * Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. * Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. * Supports media management through internal methods and procedures or through offsite storage and retrieval services. * Develops and promotes standard operating procedures. * Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. * Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Education and Certifications:
* Bachelor's Degree in an Information Technology related field required * Must be able to be certified as a IAT Level II per DoD 8570.01M before contract start
Knowledge and Experience:
* 5+ years' direct experience * 3+ years' SCCM * Previous experience on DoD networks required * Familiarity with ITIL