Job Details

Information Technology Specialist

for

Smartronix

in

Hickam AFB, HI 96853

(map)
The Information Management/Information Technology (IM/IT) Support Technician positioned at HQ PACAF/SG, reports to the IM/IT Support Team Lead and shall provide desk-side IM/IT and PC support for HQ PACAF/SG Executive staff. Additionally, the IM/IT Support Technician identifies researches and resolves technical problems affecting SG computer and information systems. Tasks that will be performed include but are not limited to:
+ Provides desk-side IM/IT and PC support for HQ PACAF/SG Executive Staff
+ Identifies, researches, and resolves technical problems affecting SG computer and information systems
+ Manages escalation procedures and ensures service levels are maintained
+ Documents, tracks, monitors problems and submits a corrective action plan to the COR within 24 hours of system outage
+ Monitors metrics and recommends operational adjustments as required
+ Troubleshoot Network Connectivity issues
+ Provide instruction in the use of office automation applications
+ Responds to telephone calls and e-mail requests for technical support

#cjpost

Required Skills  

+ Requires DoD Secret Security Clearance
+ Knowledge of Microsoft Operating Systems (XP, Vista, Windows 7, Windows 10)
+ Knowledge of Microsoft Office products
+ Knowledge of basic networking
+ CompTIA Security+ certification
+ MCTS certification or equivalent experience
+ Knowledge of DoD, Air Force, and local base instructions governing IM/IT

Required Experience  

+ Requires an associate's degree in a related area and up to 1-2 years of relevant experience in the IT field or 3-4 years of relevant experience
+ Two years of PC troubleshooting experience
+ Excellent customer service skills

Job Location
Hickam AFB, Hawaii, United States

Position Type
Full-Time/Regular

US Citizenship Required
Yes
Degree Required
N/A
Clearance Level Required
04. Secret

 

Tracking Code: 2125-749
Post Date:
09/21/2018
Minimum Clearance:
Secret
Workplace:
On-Site/Office
Status:
Employee
Job Category:
Information Technology Specialist
Compensation:
Unspecified annual salary
Unspecified hourly wage
Group ID:
10102108