Join CSRA in developing integrated Mission Command and Situational Awareness capabilities to the Army and Joint Forces in Support of PM Mission Command. CSRA has an opportunity for a System Support Administrator to support PM Mission Command at Aberdeen Proving Grounds, MD This is a funded position. Primary Duties/Responsibilities: The System Support Administrator installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment. The duties/responsibilities of the System Support Administrator include, but are not limited to the following: - Provides phone and desk side support in a Windows 7 and Windows 10 environment. Troubleshoots operating system, application and hardware issues. - Installs operating systems, software and drivers. - COTS applications supported include, but are not limited to internet Explorer, MS Outlook, MS Office, MS Office Communicator, Firefox, Adobe Reader, Lotus Sametime, Java, and PKI technologies. - Tracks support provided for customer applications and hardware using Remedy ticketing system. - Hardware includes, but is not limited to desktop, laptop and tablet OC platforms, networked and standalone printers/copier/fax machines and smartphones. - Other duties as assigned. Essential Job Functions: - Analyzes, logs, tracks and resolves complex software/hardware matters with the APG NEC pertaining to networking connectivity issues, printer, and applications to meet business needs. - Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action. - Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved. - Oversees the installation of client specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Qualifications: - BS or equivalent + 2 yrs related experience, or MS + 0 yrs experience - Must have a current and active Secret clearance. Ability to keep a Secret clearance active. - Must be DoD 8570 compliant with a current A+ certification and either have or be willing to obtain a Security+ certification within 3 months of hiring. - Minimum of three years of relevant experience. Must Haves: - Windows - COTS - Troubleshooting
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Telecommuting Not Allowed
USA MD Aberdeen Proving Ground - 6007 Combat Dr, C2/Cnt W Bld Peo C3T Pm Bt Com (MDC106)
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CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.