tiag is now hiring an experienced Windows 10 Help Desk Technician to join our team in Bethesda, MD. This position requires that the candidate have an active Security clearance at the Secret level.
General Duties: * Provide first and second-level support for the upgrade to Windows 10 * Participate in device collection, configuration, and upgrade of client endpoint devices * Help to ensure all steps for a successful upgrade of multiple laptops on a daily basis * Work with each client to help ensure checklist items are completed and that the laptops are issue-free * Responsible for receipt, configuration, and delivery of new equipment, where applicable * Perform move/add/changes in local office; perform asset disposal process and liaise with vendor to schedule pick-up. * Perform computer troubleshooting and setup process requiring multiple detailed processes and procedures. * Write/document detailed troubleshooting results in help desk ticket tracking. * Pull computer/server logfiles and send them to Tier 3 support for further diagnosis. * Multi-task 3-5 concurrent computer support activities with detailed processes. * Recall from memory in a timely manner established computer support techniques. * As needed, perform troubleshooting for computer break fix processes and software upgrades.
Position Requirements: * Windows 10 Certification is preferred, but an A+ certification can be substituted. * Experience with upgrading/migrating PCs to Windows 10 and a high level of expertise with Operating Systems and Networking * Demonstrated ability to communicate effectively, both written and orally, among the customers base and Help Desk management * Major experience working with PC software and troubleshooting; understanding of the military community is an added plus * Strong PC software and troubleshooting skills * Experience using Windows 7 and 10 and Microsoft Office 2010 Products * High School Diploma or GED * Understanding of Active Directory * Secret Clearance