·Under minimal or no supervision provides hardware and applications front-line support to AHLTA/CHCS end users, Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems, performs system administrative tasks in support of CHCS/AHLTA. May act as the primary Site point of contact for AHLTA/CHCS support. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed. ·Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware supporting MHS Systems. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems. ·Virtual Classroom Training: CHCS Applications, AHLTA System Administration ·Technical IA Training: Security+ ·MTF Specific Training HIPPA / Privacy Act Training ·Security + certification (must have to start) ·Assist end-users (both local and remote) with questions, problems and requests for supported software and hardware computing platforms in person, via phone, or email ·Perform System Administration tasks on supported Systems. ·Diagnose and resolve problems related to PCs, printers, scanners and other desktop peripherals ·Provide user assistance (trouble tickets, etc.) ·Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Help Desk. ·Participate in team projects that enhance the quality or efficiency of service support ·Assist in special product-related issues as needed ·Assist in troubleshooting hardware and application software issues identified by users ·Assist in running data backups that are required on a regularly scheduled basis ·Provide on-call systems coverage during non-duty hours as required / scheduled ·Other duties as assigned Prior experience with DHS
Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and two to four years of related experience.
Equivalent Experience/Education Bachelor's Degree
Years of Experience
02-04 years w/Bachelors Degree
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.