tiag is now hiring a Systems Administrator to join our Huntsville, AL team. This role is primarily responsible for administering, supporting, configuring, and developing within our ITSM solution. This position requires an active Secret Clearance.
System Administrator Responsibilities: * Supporting, configuring, and administering within an ITSM solution. * Help develop and administer ACLs * Responsible for technical design, development, documentation, system maintenance, system deployments, and version control * Participate and collaborate in requirement analysis, User Acceptance Testing (UAT), and deployments * Perform system and integration testing * SQL Database tuning and optimization * Perform hands-on expert level technical assistance * Assisting with enhancements and maintenance of automated processes and applications within the ITSM echosphere * Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiencys. * Maintaining user accounts across multiple organization such that we meet the proper blend of user business functionality and adherence to compliance
Position Requirements: * Active Secret clearance * Experience with maintaining and administering a high availability ITSM solution (BMC Remedy, CA Enterprise Service Desk, CA Unicenter, JIRA Service Desk, Cherwell) * Experience with Web Services Integration (SOAP, REST, and JSON). * Strong understanding of ITIL Framework components such as Service Catalog, Change, Incident, Problem Management, Asset Management, CMDB, Knowledge, SLAs and Release Management. * Experience with analysis, configuration, development and delivery of customizations and solutions. * Experience in scripting (Perl, Ruby, PowerShell, Python) * Excellent problem-solving skills