***** THIS IS AN IMMEDIATE HIRE POSITION AS THE CONTRACT WAS AWARDED FOR THREE YEARS*****
The selected individual will be providing Information Technology (IT) automation and technical support services to the USASNEC-Aberdeen. The Contractor shall deliver comprehensive, integrated, end-to-end IT services that include Network and Switch Operations, Systems Administration, Systems Integration and Testing, Configuration Management (hardware and software), Infrastructure Management, Network Administration, Desktop Support, End-User Support and Training, Fielding of Hardware and Software, Quality Control, Installs, Moves, Adds, and Changes Support, Information and Network Security Services, Commercial Off-The-Shelf (COTS), Government Off The Shelf (GOTS), Local Unique Software Applications, Documentation Operations, Technical Writing, and Database Support.
* Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. * Handles problems that the first-tier of help desk support is unable to resolve. * May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. * Simulates or recreates user problems to resolve operating difficulties. * Recommends systems modifications to reduce user problems. * Maintains currency and high level of technical skill in field of expertise. * Escalates more complex problems to Senior Level.
Education and Certifications:
* Must be currently certified as a IAT Level II per DoD 8570.01M (CompTIA Security+)