Job Details

Tier 1/Tier 2 Help Desk Systems Administrator




Arlington, VA 22202


Job Title: Tier 1/Tier 2 Help Desk Systems Administrator
Client: Department of Defense (DoD)/Joint Service Provider (JSP)
Clearance: Secret Minimum
Education: B.S. Degree preferred

3-5 years of networking experience, or equivalent applicable work experience.
1-2 years help desk experience.

Overview: Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Ability to communicate technical information to nontechnical personnel.
Ability to install, configure and maintain personal computers, networks and related hardware and software.
Knowledge of computer and/or network security systems, applications, procedures and techniques.
Ability to identify and resolve computer system malfunctions and operations problems.
Skill in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.

Roles Demonstrated:
Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
Performs and/or oversees software and application installation and upgrades.
Maintains site licenses for department/organization.
Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
Assists personnel of other departments as a computer resource.

Company Description

SHR's goal is to help our clients succeed by providing them with solutions that solve today's emerging IT problems while positioning them to be prepared for tomorrow's IT challenges.
Our IT professionals focus not only on the tactical aspects of providing solutions in today's IT landscape but also possess the strategic vision to anticipate and react to the inevitable changes that will form the basis of tomorrow's IT landscape.
We offer our employees a competitive benefit package including health/dental/vision insurance, 401k, ancillary benefits, and personal time-off.
Post Date:
Minimum Clearance:
Top Secret/SCI
No Traveling
Minimum Experience Required:
2+ yrs experience
Job Category:
IT - Support
Group ID: