Procurement Analyst (GLAAS Training and Organizational Change Management-Systems)
Introductory Statement: This position is located in the Office of the Director, Office of Acquisition and Assistance, Bureau for Management (M/OAA/OD). The incumbent of this position serves as a Procurement Analyst on the Agency’s Global Acquisition and Assistance (GLAAS) business enterprise system team. The Procurement Analyst is a member of the aligned team, working under the general supervision of the Deputy Director, ACTS providing expert guidance and direction to the GLAAS Project Team on all matters pertaining to the Agency's Acquisition and Assistance (A&A) workflow. The goal of the GLAAS Project Team is the management of the Agency’s worldwide procurement enterprise system.
The incumbent of this position is responsible for managing and coordinating the planning, implementation, assessment and any related improvements of organizational change management and training activities provided in support of users of the Global Acquisition and Assistance System (GLAAS) and related systems located throughout the Agency in bureaus, offices, and missions worldwide. This position facilitates overall communications as well as the planning and implementation of training required for new and existing users to ensure effective and efficient adoption of changes and/or guidance associated with agency acquisition and assistance policy and processes, or associated with GLAAS software releases and/or upgrades and related technology enhancements. This position coordinates and supports update of the GLAAS website for messaging; manages and supports the development and review of stakeholder messaging, presentations, and demonstrations; and coordinates with other teams to determine and/or implement the requirements and schedule for release of announcements, user bulletins, and other communications; coordinates and liaisons with Human Resources and/or training contractor to complete the planning and implementation of training, including determination of content, media and/or methodology, and schedule. This position manages and coordinates activities necessary to assess the completeness, accuracy, and timeliness of all organizational change management materials; monitors the contractor’s performance and the effectiveness of GLAAS organizational change management and training programs, providing recommendations for improvement; confers with management and manages the development and conduct surveys, and analysis of results to identify and incorporate best practices and lessons learned into communications and training necessary to ensure the continued effective use of GLAAS following new software releases and/or technology upgrades.
Program Planning and Management Work 35%
Acquisition an Assistance experience is required. Routine collaboration with the Office of Acquisition and Assistance Policy and Evaluation Divisions is required. Assesses requirements and develops plan for providing organizational change management and training services in support of GLAAS and related systems. Determines specific communications and training requirements associated with agency policy and process guidance, software releases and upgrades, technology enhancements, and general user support. Assesses management and administrative policies encompassing difficult and diverse functions or issues that affect critical aspects of the major programs of USAID. As an expert on planning, recommends and participates in developing strategies for implementing activities in support of individual organizations or on an agency-wide basis. Recommends short- and long-range goals of the program, and develops and oversees implementation of detailed plans. Determines the need for adjustments or changes in objectives or emphasis to improve the effectiveness and efficiency of the program.
Determines the need for written policies and procedures. Conducts comprehensive evaluations of ongoing functions to ensure that the organization meets its stated goals, and identifies areas where operational efficiency can be enhanced. Reviews productivity in all areas, monitors problem areas, and oversees implementation of solutions that will eliminate them. Directs the capture, reporting, and analysis of data relating to the organization's operations and directs or personally performs special studies or projects. Prepares and contributes to reports and other presentations on program planning and evaluation. Identifies and proposes solutions to management problems that are of major importance to planning program direction. Provides expert analysis and advice and develops solutions to solve issues and problems associated with providing organizational change management and training for GLAAS and related systems.
Program and Policy Advice and Guidance 25%
Provides expert advice and guidance on broad projects and programs including but not limited to consulting with Agency Senior Managers on organizational change management and training policies and procedures and assists in the development of new policies and guidance based on analysis and research, which considers critical factors necessary for sound policy decisions. Guidance requires extensive interpretation for many different and unrelated program processes and methods, such as interpretations of original intent and advice on revisions to existing policies and programs to meet requirements. Recommends long-range program plans, goals, objectives, and milestones, which serve as the basis for substantive changes in the organization and administration of programs.
Consults with all levels of management, other federal agencies, and to foreign and commercial organizations. Establishes and maintains liaison with program directors and works closely with their representatives to ensure that concerns such as proper requirements definitions and adequate funding are met.
Prepares reports and/or written analyses regarding USAID policies and positions on difficult or complex matters.
Presentation of Findings and Recommendations 15%
Researches, analyzes, and provides expert technical advice and assistance on complex program issues, such as issues or problems which impact substantive, mission-oriented programs. Recommendations may pertain to complex conclusions from evaluative studies; interrelated issues concerned with cross-cutting or conflicting goals; and adherence to budget constraints as they relate to cost/benefit analysis. Recommendations impact long-range planning and implementation of program objectives.
Quality Improvement Program Development and Management 15%
Manages and conducts studies encompassing extremely large, difficult, and diverse projects for a major agency component. Establishes short- and long-range program goals, develops detailed plans for implementing them, and oversees implementation of the goals in subordinate organizations. Determines if adjustments or changes in objectives or emphasis are needed in organization functions. Recommends and/or puts into action organizational or process changes.
Directs the capture, reporting, and analysis of data relating to the organization's operations and directs or personally performs special studies. Designs and conducts a wide variety of comprehensive studies and detailed analyses of complex functions and processes. Identifies and proposes solutions to management problems that are of major importance to planning program direction.
Special Project Planning or Accomplishment 10%
Represents Agency and/or the Bureau for Management on intra- and interagency workgroups to develop and/or implement IT enterprise systems, which support the Agency's operations, program planning, monitoring and reporting.
Also acts as an expert on special projects, advising top management on major office issues. Leads, conducts or participates in complex management studies and reviews--particularly those with wide or significant effect upon USAID's organizational structure, policy, processes, and operations, and those where the boundaries of the studies may be broad. Organizes assigned projects; plans, organizes and directs team study work. Selects qualitative and/or quantitative methodologies appropriate to the subject under examination.
Identifies and collects necessary data including legislative and program data and interviews with senior management, program officials, employees and supervisors; assembles and assesses information gathered; formulates findings, conclusions, and recommendations; presents results in written and/or oral form, which are well-organized, supportable and clearly expressed.
OTHER SIGNIFICANT FACTS:
Performs other duties as assigned.
Factor 1- 8 Knowledge Required by the Position
The position requires: (1) Mastery of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems; (2) Comprehensive knowledge of the range of administrative laws, policies, regulations, and precedents applicable to the administration of one or more important public programs; (3) Knowledge of agency program goals and objectives, the sequence and timing of key program events and milestones, and methods of evaluating the worth of program accomplishments; and (4) Skill to plan, organize, and direct team study work and to negotiate effectively with management to accept and implement recommendations where the proposals involve substantial agency resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity studied.
Factor 2- 4 Supervisory Controls
The employee is subject only to administrative and policy direction concerning overall project priorities and objectives. The employee is typically delegated complete responsibility and authority to plan, schedule, and carry out major projects concerned with the analysis and evaluation of programs or organizational effectiveness. Analyses, evaluations, and recommendations developed by the employee are normally reviewed by management officials only for potential influence on broad agency policy objectives and program goals. Findings and recommendations are normally accepted without significant change.
Factor 3- 4 Guidelines
Guidelines consist of policy statements concerning the issue or problem being studied, and may include reference to pertinent legislative history, related court decisions, state and local laws, or policy initiatives of agency management. The employee uses judgment and discretion in determining intent, and in interpreting and revising existing policy and regulatory guidance for use by others within or outside the employing organization.
Factor 4- 5 Complexity
Analyzes interrelated issues of effectiveness, efficiency, and productivity of substantive mission-oriented programs. Develops detailed plans, goals, and objectives for the long-range implementation and administration of the program, and/or develops criteria for evaluating the effectiveness of the program. Decisions concerning planning, organizing and conducting studies are complicated by conflicting program goals and objectives. Assignments are complicated by the need to deal with subjective concepts, the quality and quantity of actions are measurable primarily in predictive terms, and findings and conclusions are highly subjective and not readily susceptible to verification through replication of study methods or reevaluation of results. Options, recommendations, and conclusions take into account and give appropriate weight to uncertainties about the data and other variables which affect long-range program performance.
Factor 5- 5 Scope and Effect
The purpose of the position is to analyze and evaluate the major administrative aspects of substantive, mission-oriented programs. Develops long-range program plans, goals, objectives, and milestones or evaluates the effectiveness of programs conducted throughout an agency, or a regional structure of equivalent scope. Identifies and develops ways to resolve problems or cope with issues which directly affect the accomplishment of principal program goals and objectives. Develops new ways to resolve major administrative problems or plans the most significant administrative management aspects of professional or scientific programs. Develops administrative regulations or guidelines for the conduct of program operations or new criteria for measuring program accomplishments. The work affects program and management practices and policies of major significance to top management of the agency, and recommendations made often serve as the basis for new administrative systems, legislation, regulations, or programs.
Factor 6- 3 Personal Contacts
Personal contacts are with persons outside the agency which may include consultants, contractors, or business executives in a moderately unstructured setting. Contacts may also include the head of the employing agency or program officials several managerial levels removed from the employee when such contacts occur on an ad-hoc basis.
Factor 7- 4 Purpose of Contacts
The purpose of the contacts is to justify, defend, negotiate, or settle matters involving significant or controversial issues; e.g., recommendations affecting major programs, dealing with substantial expenditures, or significantly changing the nature and scope of organizations. The persons contacted typically have diverse viewpoints, goals, or objectives, requiring the employee to achieve a common understanding of the problem and a satisfactory solution by convincing them, arriving at a compromise, or developing suitable alternatives.
Factor 8- 1 Physical Demands
The work is primarily sedentary, although some slight physical effort may be required.
Work will be performed at 2733 Crystal Drive, Arlington, VA 20523.
This position requires a Secret Security Clearance.