Daily Job Responsibilities:
•Staff and operate RCEN, Service Desk and MCRISS applications (Tier-1) support in a way that ensures appropriate onsite and remote coverage for the RCEN during the Government's core work hours, on-call requirements, surge requirements and authorized outages.
•Process and resolved RCEN network issues and elevate MCRISS issues to MCRIESS (Tier-2) service desk for local and remote users.
•Ensure that user accounts are created in accordance with Information Assurance Operational Standard (IA OPSTD) 002 Access Control Policy (See Attachment 2).
•Upgrade Remedy as necessary and maintain the system and its modules (include description of experience with Remedy and identify proposed personnel who have relevant Remedy experience) to exploit new feature sets and address vulnerabilities critical to the RCEN and in support of RCEN users.
•Maintain the Remedy Knowledge Database and contribute to documented solutions contained therein.
•Must be able to learn and support new and quickly-changing technologies.
•Ability to research solutions or information regarding technical issues.
•Excellent interpersonal skills.
•Good work habits under pressure.
•Familiarity with a wide range of standard office automation products.
•High energy level.
•Must have a good command of the English language in order to provide effective phone, desk-side, and email support.
•High School diploma with coursework towards a Bachelor’s degree and 0 – 2 years of help desk experience.
•Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP.
•Must possess the Microsoft Certified Solutions Associate (MCSA) or able to obtain within six (6) months after hire date.
Degree & Years of Experience:
High School diploma with coursework towards a Bachelor’s degree and 0 – 2 years of help desk experience.
1.Security+ CE, GSEC, or SSCP
2.Microsoft Certified Solutions Associate (MCSA) or able to obtain within six (6) months after hire date
•6am - 2pm
•8am - 4pm
•Instances of working remotely from home would be when there is base closures or inclement weather.