IBS Global Response Center Technicians will serve as the focal 24/7 access point for the IBS Enterprise to report and resolve issues. Technicians will document, troubleshoot, and track customer and system issues. Technicians will be responsible for monitoring the health & status of the IBS Enterprise and reporting system performance to Combatant Commands, Service and Program representatives. Frequent interaction with various system engineers and Program Offices will be required in troubleshooting and resolving issues.
Duties and Responsibilities:
- Monitor and report anomalies on the physical, data link, network, and transport layers of IBS Enterprise encompassing local and
wide area networks, end-to-end telecommunications and circuit switching systems
- Perform timely analysis on IBS metrics and provide assessments on system performance and recommendations for IBS system
-Generate system reports and analysis of data to provide detailed diagnosis and solutions to customers regarding information
- Provide support to system users and system troubleshooting for customers, technicians and overall system health
- Documentation and analysis of trouble tickets, escalation point to engineers, and ensuring ticket resolution
-24/7 Health & Status monitoring and reporting of IBS Enterprise
-24/7 IBS Customer Support
-Minimum of 2 (two) years of experience performing help desk support functions
-Experience with Joint Service intelligence systems and mission support
-Experience leading short projects involving outside teams
-Strong sense of ownership, urgency and drive
-Excellent analytical skills
-Excellent communication skills
-Preference for candidates with flexible schedules, and those willing to work mid and evening shifts.
Competitive Benefits include:
-Comprehensive medical and dental care
-10 paid holidays
-Company paid life insurance
IMT LLC provides a fulfilling work environment fostering the opportunity for team and personal success. Becoming a key member of IMT positions you to impact a critical global mission and positively influence the direction of the company.
For more information about our company, visit: www.imtechcorp.com
IMT LLC is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.