Help Desk Support Service Specialist Senior - Secret - *Secr |
Catapult Technology Ltd
Posted on: 5/18/12 |
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Minimum Security Clearance
Secret Clearance
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Location
Fort Gordon, Georgia 30905 (map)
 Workplace: On-Site/Office
Travel: Not Specified
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Job Description:
Catapult Technology is a mid-tier Service-Disabled Veteran-Owned (SDVO) information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide the resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join “big company” expertise with “small company” attitude that encourages trust, teamwork, and integrity. We are looking for motivated, adaptable professionals who want to work at a company where their skills and expertise will be applied and appreciated. Look to Catapult as the next step on your career path.
Title: Help Desk Support Service Specialist Senior
Location: Fort Huachuca, AZ
Security Clearance Required - Secret
Certifications Required
A+
Education, Training, and Experience Required
HS or GED
2-4 years call center or service desk experience
Customer Relationship Management training
Basic ITIL incident Management training
A minimum of 1-2 years of experience using ITIL based processes
Technical Skills Required
Basic knowledge of Service Desk Operations
General knowledge of IT technologies to include Microsoft Office Word and Outlook applications
Knowledge of Service Desk support tools
Knowledge of Remedy ITSM product to include handling incidents and service requests
Technical Skills Preferred
Non-Technical Skills Required
Must have a professional attitude, strong work ethic, and the ability to work in a fast-paced, dynamic environment
Able to work independently or as part of a team
Ability to follow detailed incident handling procedures
Good oral and written communication skills
Duties and Job Responsibilities
Uses government provided tools to monitor all TNOSC managed devices for outages, performance issues and service degradation
Provides courteous, efficient telephone support
Provides support and maintenance of the enterprise hardware and software
Resolves Tier 1 incidents and/or elevates to the next level for resolution
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer. |
Preferences
2+ yrs experience
Employee
Industry Category: Government Contractor
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