Hiring for this position is contingent upon contract award. Preference will be given to candidates with prior experience supporting U.S. Department of Homeland Security/TSA. Base of operations will be in Arlington, VA but opportunities will be available for work locations throughout the Greater Washington D.C. Metropolitan area. Why join CSC's and the TSA Program? We support a world-class network infrastructure for Transportation Security Administration. Help support the US Government's Home Land Security Administration. Join a top regional and national growing organization ranked among the area's top employers with top- notch benefits including educational assistance and substantial career development. Essential Job Functions - Eligibility for Secret Clearance required. Must be US Citizen in order to pass a suitability background check
- Resolves root causes of information technology incidents such as repeated software or hardware failures.
- Develops and oversees proactive processes that identify and resolves problems before incidents occur. Activities associated with these processes include trend analysis of repeated problems.
- Be familiar with techniques for identifying root causes such as the use of Ishikawa Diagrams, also known as cause and effect diagrams.
- Functions as a lead and provides input into the Information Technology Infrastructure Library (ITIL) processes to meet client needs.
- Coordinates and facilitates meetings with clients to gather and document requirements and explore complex solutions.
- Coordinates business analyst tasks on information technology projects and provide project team member guidance/support throughout the project life cycle. Provides work guidance and mentoring to less experienced personnel.
- Participates and provides expertise in technical reviews.
- Provides time estimates for project related tasks.
- Prepares and delivers client and CSC reports as required.
Qualifications
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in information systems, engineering, science, business administration or related field preferred
- Four or more years of experience in quality assurance
- Experience working with computer operations, scheduling software, and other related technologies
- Experience working with testing methodologies
- Experience working with principles of quality management, quality control, statistical analysis, ISO and six-sigma
Other Qualifications
- Communication skills
- Organizational skills to balance and prioritize work
- Analytical and problem-solving skills; six-sigma; defect cause analysis
- Human relations skills to select, develop, mentor, discipline and reward employees
- Personal computer and business solutions software skills
- Interpersonal skills to interact with customers and team members
- Ability to work in a team environment
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
CSC
Computer Sciences Corporation |
