Change Manager for CSC's Transportation Security Agency Program. This is a full-time 6 month position.
Hiring for this position is contingent upon contract award. Preference will be given to candidates with prior experience supporting U.S. Department of Homeland Security/TSA. Base of operations will be in Arlington, VA but opportunities will be available for work locations throughout the Greater Washington D.C. Metropolitan area.
Why join CSC's and the TSA Program?
We support a world-class network infrastructure for Transportation Security Administration.
Help support the US Government's Home Land Security Administration.
Join a top regional and national growing organization ranked among the area's top employers with top- notch benefits including educational assistance and substantial career development.
Essential Job Functions -Secret Clearance preferred. Must be US Citizen in order to pass a suitability background check. Experience with configuration management, preferably utilizing CCB (Change Control Board) Process
- Oversees multiple tracking changes operating within a defined support operations area.
- Works with clients to develop, implement and review customer relations service improvement programs to enhance delivery of service.
- Implements core business processes and assists in process improvement initiatives in order to enhance customer service. Recommends changes to policies and establishes procedures that affect immediate policies and procedures.
- Maintains communications with customer staffs and management to ensure that service is delivered on time and within budget. Interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
- Leverages business, technical, and interpersonal skills to manage center operations, customers, and operations personnel.
- Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.
- Coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance.
- Provide continuing training and review and/or development of related policies and procedures.
Qualifications
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelorl's degree in computer science, management information systems, or related field preferred
- Four or more years of information systems experience
- Experience working with customer technology and support requirements
- Experience working with the technology industry
Other Qualifications
- Strong communication skills
- Strong interpersonal and presentation skills for interacting with team members and clients
- Good organization skills to balance and prioritize work
- Good analytical and problem solving skills
- Human relations skills to select, develop, mentor, discipline and reward employees
- Good personal computer and business solutions software skills
- Ability to work independently and as part of a team
- Ability to create and maintain formal and informal networks
CSC
Computer Sciences Corporation |
